Returns & Refund

If you aren’t completely satisfied with your purchase, let me know. I’ll fix the problem or refund you the full amount once I receive your order back. Shipping cost for the return are at your charge. You can choose to return parts of your order, and you'll be refunded the price of the items returned. To do so, please follow those guidelines:

  • Contact me within 14 days of delivery: order{at}plume-illustrations.com
  • Ship the items back to me within 30 days of delivery.
  • Any item you send back must be in his original condition, with the original box, packing and accessories.

If your order is damaged or lost during transit: Please send me a photo of the damaged package and your damaged item(s) so I can claim a refund to the post office. Damaged or lost, I will replace your order, or, if I can’t, I’ll refund you the full amount.
An order is considered lost if you still didn't receive it 40 days after shipping.

If you wish to cancel your order for any reason, please contact me as soon as possible.If your order has not been shipped I will cancel your order and send you a full refund. If the shipping label has already been purchased, but the order has not been shipped already, I'll be able to cancel your order but will refund you your order minus the shipping cost.
Custom items are not eligible for a refund unless the package has been damaged or lost during transit.

If you realize the address you provided is wrong, contact me asap! If it's not shipped, I'll be able to refund and cancel your order (I can't change a shipping address), then you'll have to make a new order with the right delivery address.
If you provide a wrong delivery address, your order cannot be refunded.

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